Activities are showing up on the iOS app, but not website (logged in as same account)

First of all, I'd try reloading the GC web page, or clearing the cache of the browser. If that alone does not help, then I would verify whether the account IDs in the app, and on the web are identical: in GC iOS app, go to Settings » App Diagnostics and compare the Profile Name with the last part of the URL address when you open your web profile (click on your avatar). If both of them are really identical, then Remove and Add a Device From the Garmin Connect App | Garmin Customer Support, record a test activity, sync, and see whether it helped.

Accounts are indeed the same, same login email and password. I double-checked.

I just deleted the cache and restarted the browser (current Firefox version). The issue remains. My activities are on my iPhone, but they do not show up in the browser window on Garmin or Trailforks.

I removed the Fenix from the phone and re-added it. That didn't accomplish anything (the Phone is where all the activities show up, no issue on the phone) but I did it anyway.

spdorsey said:

Accounts are indeed the same, same login email and password. I double-checked.

Same ID too? Make sure you really verified the IDs

The app doesn't store any activities. It can only show the activities saved at Garmin's servers. It is the same with the web.

Here is the list with all activiites in the web: https://connect.garmin.com/modern/activities

Compare that with the list in the app: More > All Activities

Check that the profiles are the same. Best is to check the ids, but other ways are to make sure the profile images, badge level and points, connections lists are the same. Change the profile image in the web and make sure it is updated in the app.

Thanks for this. I changed my ID image on my laptop and it didn't change on the iPhone app. Upon further inspection, I found that my iPhone app connect is logged in using a mistyped email address (two letters are transposed). So now I know what the issue is.

BUT - BIGGER ISSUE HAS ARISEN

My iPhone app (the one logged in with the bad email address) is the one showing all my activities. I need to log into this account on my laptop so I can export the activities, but I have no idea what that password is, and I cannot email a new one because the email address associated with that account technically does not exist.

I guess I need to contact Garmin support for something like this. Gotta find out how to do that.

Thanks for your help.

spdorsey said:

My iPhone app (the one logged in with the bad email address) is the one showing all my activities. I need to log into this account on my laptop so I can export the activities

Why? If it already got all your activities then just use that account instead. Change the email address to the correct one. You must first change to a different one in the other account.