Disappointed

[...] Garmin incorporates, brands, and includes the cost of Garmin Connect with the price of the hardware. We are paying for the whole package - and pat of that doesn't work, then it reflects on the whole thing. Similar to having a computer that doesn't have a fully functioning operating system.

Exactly! This is especially true for Mac users, who have a version of Garmin Training Center that is lacking quite a lot of the features in the Windows version, in effect forcing us to use Garmin Connect while we wait for the promised update of Garmin Training Center.

A thought

I think that the reason it frustrates me personally is because a lot of the things I consider lacking are so simple - the ability to edit your activities manually for example. I know full well that this is a simple thing to implement, and that there is a reason why they don't (to make you buy a more expensive GPS watch).

In other words, I'm sure the developers and people at Garmin are nice guys really, but straight off the bat it feels like they're taking stuff away rather than working hard to improve things, do you see what I mean? Some dev teams are pretty shoddy but people get behind them and live with the problems because they foster a good community spirit - there is definitely a lot of 'Garmin are a big faceless corporation' type feeling on these forums, in my opinion.

If I was a manager there, I would pick my most eloquent developer and make it their duty to get involved on these forums for at least an hour a day - I think the goodwill generated would more than compensate for the time spent. People feel like they don't know what is going on, and that someone is trying to stiff them - rightly or wrongly, that's how they seem to be - if they thought someone was listening, and things were properly explained, I think it would make a big difference.

Anyone else care to chip in...?

Inconceivable that Garmin didn't test prior to going "on- line" with new installation.
I have had problems for a week now, and I all I see while trying to upload ride data is that Garmin is experiencing errors. One of the reasons stated is increased traffic. Well, this increased traffic should have been built into the design of the upgrade. Imagine trying to sell any other $500 product which was universally used and getting away with zero functionality. That would be the end. Garmin should find the decision maker that opted for no or inadequate testing of this upgrade and move them to another department that has zero customer impact. Can't find that position, lose the employee! How about a utube showing this mess, that would get things moving!

Wholeheartedly agree. All of the product descriptions on the Garmin site sell Garmin Connect as one of the features and benefits of the product. There may well be alternatives but I don't think it is unreasonable to expect a company's standard product to work, especially one that costs this much. I don't have the time or the inclination to research all the alternatives.

I went to the Garmin stand at the cycle show at Earls Court last October and asked the people on the stand when GC would be sorted and was answered pretty much with a shrug. Here we are almost a year later and nothing has changed.

I am amazed that there has been no official response to the widespread genuine frustration being felt. It seems there is no coherent strategy for correcting things, indeed no admission that there is anything fundamentally wrong. As the original poster said, disappointing.

Many of the workarounds and "temporary" solutions from users and modulators suggest using features or extra software that are NOT available on the MAC, despite Garmin proudly announcing some time ago that it supported the mac.

Support have been aware of the shortcomings of GTC(mac) for some time since before connect was a dream/nightmare in a developers mind.

Before adding extra marketing features such as "health" perhaps other issues should have had priority.

I have googled the Tanita BC-1000 and cannot find it for sale in the UK, so is this limited US only addition (On US sites is it really $279/ £279?)

The specifications neglect to say whether its software works on a MAC

..."Software Compatibility: Tanita's HealthyEdge and Garmin Connect."...

Steve

I went to the Garmin stand at the cycle show at Earls Court last October and asked the people on the stand when GC would be sorted and was answered pretty much with a shrug. Here we are almost a year later and nothing has changed.

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So did I

Garmin Connect may not be all that it is cracked up to be, but to use that as a reason not to get a Garmin device is a little bit like cutting of your nose to spite your face. We've had Garmin devices for the past few years now with few problems and recommend them to all who listen to us. We've never used MotionBased, use Training Centre only for downloading workouts and as a backup and only looked at Garmin Connect in recent days because that's where the 310XT and ANT Agent pointed us.
It quickly became apparent that there was little of interest there for us.

We've been committed SportTracks users for the past 3 years and ahve now discovered RunSaturday.com.

So, by all means lambast Garmin Connect (and Garmin Training Centre) but don't use that as an excuse not to buy and use Garmin devices. Our experience with the FR305, Edge305 and now FR310XT tell us they are very excellent training tools.

I for one have no real issues or problems with GC. That is until you pointed out SaturdayRun.com...that is a nice site! Seriously, I like the new features, and I'd say the pace of development and implementation, while not without it's bumps, is quickening.

I think that the reason it frustrates me personally is because a lot of the things I consider lacking are so simple - the ability to edit your activities manually for example. I know full well that this is a simple thing to implement, and that there is a reason why they don't (to make you buy a more expensive GPS watch).

In other words, I'm sure the developers and people at Garmin are nice guys really, but straight off the bat it feels like they're taking stuff away rather than working hard to improve things, do you see what I mean? Some dev teams are pretty shoddy but people get behind them and live with the problems because they foster a good community spirit - there is definitely a lot of 'Garmin are a big faceless corporation' type feeling on these forums, in my opinion.

If I was a manager there, I would pick my most eloquent developer and make it their duty to get involved on these forums for at least an hour a day - I think the goodwill generated would more than compensate for the time spent. People feel like they don't know what is going on, and that someone is trying to stiff them - rightly or wrongly, that's how they seem to be - if they thought someone was listening, and things were properly explained, I think it would make a big difference.

Anyone else care to chip in...?

please review the forums because we are on here all the time answering bugs. if you have a bug to report, or a specific problem, please post it and we will address it in a future release.
also please know that the small development team for Garmin Connect recognizes the concerns felt by some members of the community stating that we do not yet live up to MotionBased's feature set and we are constantly at work to address these concerns.

Devon

I think that the reason it frustrates me personally is because a lot of the things I consider lacking are so simple - the ability to edit your activities manually for example. I know full well that this is a simple thing to implement, and that there is a reason why they don't (to make you buy a more expensive GPS watch).

I would just like to respond to quell some anger and discontent concerning this particular missing feature.

First let me say that due to the complexities of the system it is not nearly as simple as you might think to allow editing of data. Second let me say that it has nothing to do with wanting you to buy different devices, but simply to do with lack of developer resources to implement this particular feature.

We definitely want to enable users to update existing activities, we just haven't quite gotten there yet.