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Manual migration from MB to GC

Former Member over 16 years ago

For reasons I have never been able to understand, certain rides have appeared with incomplete maps in Training Center, but when uploaded to Motion Based, the map of the route is complete.
Now, some of the rides which have been migrated from MB to GC are appearing without any map info at all. If I try to migrate those rides manually from Training Center, the information is not complete. Is there any way to migrate all information from a Motion Based-recorded ride to directly to Garmin Connect? (Of course, exporting to a .gpx, .hrs. or .crs file does not work!).

0 kansaiben over 16 years ago

Have you tried contacting GC support about this issue? Seems strange that maps would be ok in MB and not appear in GC for activities that were part of their migration process so would think it's an issue they should look into. Can you post the links for an example where this happens?

0 Former Member over 16 years ago

Sample links

Here is the ride as it appeared in Motion Based:
http://trail.motionbased.com/trail/activity/8065705

and here it is in Garmin Connect:
http://connect.garmin.com/activity/7674341
(It says "No map data found for this activity.")

[And by the way, is there a way I can be notified by email when there is a reply to my thread?}

0 Former Member over 16 years ago

[And by the way, is there a way I can be notified by email when there is a reply to my thread?}

Click on User CP. Then Options from the left hand list of links.

A little bit down on that page you see:

April

0 BLACHANC over 16 years ago

Here is the ride as it appeared in Motion Based:
http://trail.motionbased.com/trail/activity/8065705

and here it is in Garmin Connect:
http://connect.garmin.com/activity/7674341
(It says "No map data found for this activity.")

I can confirm that I see the same problem as you (no map in GC) (using firefox 3.0.12)

Looks like you should contact Garmin support...

0 Former Member over 16 years ago

Garmin Support

Well, I contacted Garmin Support. The guy I dealt with directly was polite, pleasant and conscientious. However, he had to submit all issues to Software Support. Their first response was that the migration was not complete, saying, or implying, that a given ride could be migrated in several pieces, and that the map piece of my ride had not been migrated yet. After my support guy conveyed to Software Support my opinion that it was unlikely that the files were being migrated in multiple fragments (at different times!), he came back telling me to delete all my temporary Internet files, which had no effect. He said that his instructions were then to send my ID to Software Support, and they will get back to me.
All my experience thus far is that Garmin is an excellent hardware company. Unfortunately, software seems to be a rather different department.