This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Permanent 2 step verification causing connection problems to other apps, how to turn it off

Activating the ecg app requires the permanent 2 step verification to be enabled.

However when that was done, I was unable to connect my health app to garmin connect. To connect the health app to garmin connect, I'll be directed to the garmin connect log in page. But every time when I key in the passcode I receive either via sms or email, I get a notification that my log in session has expired. Tried to use the STOP reply but it didn't work.

Please may I know how the permanent 2 step verification can be turned off.

Have seen previous threads on this but the issue is not resolved.

Please help

Top Replies

Aarontangtl 7 months ago in reply to Former Member +2 verified

Yes, got a reply last Fri 8/11. They advise to contact their Product Support number below to request for disabling permanent 2 step verification on my account. Details as follows:

Product Support

Toll Fre…

All Replies

0 4411990 8 months ago

Lots of other posts about the 2FA. You can't shut it off now. Ain't it fun?

+1 trux 8 months ago in reply to 4411990

I recommend complaining at https://support.garmin.com. The unremovable 2FA was already introduced once a few years ago, with the introduction of the blood pressure measuring, and eventually the opting out was enabled, and I could indeed finally remove it at https://www.garmin.com/en-US/account/security/mfa/. So if enough people go on complaining to the Support, and requiring to escalate the issue to higher levels of the support, then there is a chance, they will allow the opting out again.

0 4411990 8 months ago in reply to trux

Well, how far back does this current issue go. 1+ years? 2 years?
After calling support about a year ago, nothing has been done. Garmin does not care.
My family member took action! She deleted Connect mobile, reinstalled phone, and most important she sold the watch for no where near what she paid for it. She's now in the process of selling all the Garmin stuff on her bike. She continues to tell everyone NOT to do business with Garmin because of terrible customer support, i.e. they don't listem to problems, they don't fix problems, etc

BTW she was told by support that "the feature was working as designed". That should tell us just what we should expect in the way of a fix!

Lucky me, my current Venu 2 does not have this so-called medical mandate to 2FA this badly designed feature.So I'll remain with Garmin until I need new equipment.

0 Aarontangtl 8 months ago in reply to trux

Thanks trux. Have emailed to garmin support. Let's see what they say.

0 Aarontangtl 8 months ago in reply to 4411990

Only just. Was working fine unti I activated the ecg app which required the 2 step verification.

0 4411990 8 months ago in reply to Aarontangtl

Pease post their response here. I'd be interested in seeing it. Thanks.

0 Former Member 7 months ago in reply to Aarontangtl

Did Garmin reply?

+1 Aarontangtl 7 months ago in reply to Former Member

Yes, got a reply last Fri 8/11. They advise to contact their Product Support number below to request for disabling permanent 2 step verification on my account. Details as follows:

Product Support

Toll Free 800-8861-072

Monday-Friday 9 a.m.-5 p.m. Closed on weekends and national holidays.

Thanks

0 4411990 7 months ago in reply to Aarontangtl

But, did they actually disable it for you?

0 Former Member 7 months ago in reply to Aarontangtl

They told me I have to delete my account and make a new one lol.