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Floor count discrepancy

6156114
10 months ago

Here is the Garmin Connect Web At a Glance Floors tile:  . When I click to see the details, here is the summary:  . My watch shows 9 Floors Climbed. Perplexingly, here is what I see in the Floors detail in the Garmin Connect iOS App: 

Is this the appropriate place to provide feedback? It's not a big error, but why should they be different - isn't it the same data field?

Thanks.

  • 0 10 months ago

    Probably a cache problem. Sync the watch again, then force-reload the page (Ctrl-F5), or clear the browser cache. 

  • 0 10 months ago in reply to trux

    Interesting idea. Thanks, I will try it next time I see a discrepancy on GC Web. But, given that the GC iOS app shows two different counts on the same screen (see above), where it shows 10 and 9 in two different places at the same time, I still suspect some other explanation might apply. Could be a cache issue on the Garmin server, if the previously synched value was later revised down by one floor for some reason.

  • 0 10 months ago in reply to trux

    Just to follow up, immediately after syncing, the At a Glance tile shows 33 Floors, while clicking to show details shows 32 Floors, even after Ctrl-F5. Again, the GC iOS app Floors detail shows 33 Floors in the circle and 32 Climbed below.

    There is not always a discrepancy, but I am curious to know why there ever is.

  • 0 10 months ago

    My guess is that the watch keeps track of fractional floors and that Garmin Connect rounds it for some display fields but truncates it for others. But who knows why?

  • 0 10 months ago in reply to 6156114

    The daily elevation gain is actually kept in meters (or perhaps feet), and converted to floors (3m / floor), so it is well possible that the rounding differs in different places. I recommend reaching out to the Product Support through their website at https://support.garmin.com and sending them those screenshots.