Unable to login to connect through express

Seems to be an issue only when already logged into Garmin Connect Web. If logged out, it works fine. I actually reported this to Garmin Support back in September 2023. At that time it would never login to Garmin Connect from the Garmin Express link, so there is somewhat of an improvement. Nonetheless, I never go to Garmin Connect Web this way, so it has no impact for me.

If you'd like to get this fixed, I recommend reaching out to Product Support through their website at https://support.garmin.com. 

Email from Garmin support:

Thank you. I have sent this information to engineering.

Thank you for choosing Garmin,

--------------------

I already have Garmin Express version 7.18.3.0. But I did an uninstall (also selected delete all Garmin Express files from your computer). Downloaded latest version from garmin.com and reinstalled Express. Added the Epix (Gen 2).

I had already tested setting Chrome as default browser. However, I have since reinstalled a fresh Windows 11 on my computer, so I tried it again.

Edge as default – same issue
Chrome as default – same issue
Firefox as default – same issue

Also tried with no browser extensions or add-ons.

Garmin Express reports have been sent.

Thanks.

--------------------

From: [email protected] <[email protected]>
Sent: Tuesday, September 12, 2023 1:37 PM
Subject: Garmin Express sign in << Ref: 25492864K1 >> <Q#:1000060>

Engineering would like to get Express updated to 7.18.3, and if still having the issues remove the device from Express and add back in. Also, if you switch the default browser to Chrome or Firefox from Edge does the same thing happen? If the issue is still occurring, so we can gather new information from Express select the question mark at the top right, select send reports, and enter code EQ4EW.

Thank you for choosing Garmin,

Product Support
Garmin International