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Garmin not recording correct steps and calorie stats

NORM94 6 months ago

Is Garmin Connect having issues? Did a 35k run yesterday, Garmin recorded 233 steps (big steps). 2500 calories but didn’t add any of the calories for the day, i.e. during morning pre-run and then afternoon and evening activity. A week ago it wouldn’t load anything at all.

0 e7andy 6 months ago

Garmin Connect shows what is logged on the watch. How many steps did the watch log? If only 233 steps were logged then that is what will be synced to Garmin Connect.

0 NORM94 6 months ago in reply to e7andy

Hi, thanks for replying. Yes, the watch was only showing 233, so the error on steps is with the watch. However, the calories showing on the watch are correct.

It is only since the new Garmin Connect dashboard update was installed that I have had problems. My 10yrs old Forerunner 920 had never let me down previously.

0 trux 6 months ago in reply to NORM94

NORM94 said:
Is Garmin Connect having issues?

Garmin not, but possibly your watch, or the association to your account. After having restarted, or reset it, I recommend that you Remove and Add a Device From the Garmin Connect App | Garmin Customer Support, then log a few minutes of steps and HR, and record a test activity, sync, and see whether it helped. If not, then have a look at the Troubleshooting guide for (some) data missing after syncing for more tips.