Activity calories not added to total calories count

i just did a ride and recorded data using my Edge 1040. During that ride I used 2564 calories.

In Daily Summary I see that Intensity minutes added up but calories didn't change. As I wouldn't do a workout today.

Timeline also displays todays activity.

So I really don't understand why calories are not added to the calories count? Any ideas about that?
This already happened last time that I had ride longer than 2 hours. There was no issue when I recorded ride that was around 1,5 hours long.

0 star314 7 months ago

I had the same problem yesterday

0 0676495aeed14637859938db2f0a8bfc 4 months ago

same problem since yesterday

0 4023131 2 months ago

Yes same here, calories show in my fitness pal and in the activity. But don’t update on Garmin connect or on my forerunner. Can we get this fixed ASAP please. We shouldn’t have to look at my fitness pal or within the activity to see what active calories we have burned. It should show on connect and watch summary.

0 2466072 25 days ago

Following, as I'm having the same issue since upgrading from an Edge 830 to a 1040 recently. Chatted with support today and they said I'd be added to a 'known issue' service ticket. (Strong ride, btw ishtar007)