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Watch shows correctly app no longer shows anything

8104698
over 1 year ago

My watch shows my steps, workouts, sleep, everything. My app shows nothing anymore. It displays as -- as if there's nothing there. I've removed the device, uninstalled the app, everything. I looked In the web app and it is showing my workouts 2 days into the future. Not really sure what to do but seems like the app no longer syncs or works. 

  • 0 over 1 year ago

    It sounds like you somehow created and are logging into a new account in web Connect rather than logging into the account that holds all your data. Given what you've tried to do to fix it, is that possible?

  • 0 over 1 year ago in reply to pshare

    No, it's not possible. I've logged into the web version of Connect and it is the same. What it is doing is logging today's steps and activities as 2 days into the future. On the actual app you can't see future dates so that's why today's date is always showing as -- .  I've waited 2 days since it happened and it will finally show me what I did 2 days ago. It basically is unfixable because it will only log into the future. I basically did just have to create a new account because resetting the watch also doesn't work.