This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

"One of your files was not accepted by the system. Please contact Support for assistance."

Hi.
During the activity (hiking) and recording of the track, my watch (vivoactive HR) turned off due to a weak battery. This activity is not displayed. I downloaded the fit file from them and try to manually upload it to Garmin Connect Web. An error "One of your files was not accepted by the system. Please contact Support for assistanceE2OA4021 - Copy.zip" is thrown. The fitfiletools.com utility successfully downloads and displays it without errors.
Please help upload it.

Thanks.

0 seilogramp over 1 year ago

This will work - E2OA4021 - Copy-fixed.fit

0 Samdim over 1 year ago in reply to seilogramp

Thank you very much!
If in the future a similar situation happens again, can I fix the file myself?
Will Fit File Tools help in this situation?

0 seilogramp over 1 year ago in reply to Samdim

In many cases FIT File Tools using the section remover does work. But not in this case. I used Fit File Repair Tool to fix yours.