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Issue syncing one activity

Actually I've already posted it here:

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-955-series/357647/missing-activity/

But my run this morning did not synchronized and Garmin Connect is returning an error message when I try to upload the fit file (FIT file was uploaded with no issues to Strava and Runalyze so should be okay).

The 2 activities I did after (a walk and some strengthening) synchronized without any issues as did all my yesterday activities (including 2 runs).

Kind regards

Sergio

Top Replies

seilogramp over 1 year ago +1

sdantasbvi said:
Garmin Connect is returning an error message when I try to upload the fit file

There is a problem with the file. Attach it to this thread. We can take a look to see if it is repairable…
seilogramp over 1 year ago in reply to sdantasbvi +1

This will work - 2024-01-17-06-36-18-fixed.fit
seilogramp over 1 year ago in reply to sdantasbvi +1 verified
2024-01-23-06-43-24-fixed.fit

Fixed using Fit File Repair Tool

Some suggestions to help minimize the occurrence of corrupt fit files:
- Sync your device then remove all activity fit files from your Garmin…

All Replies

0 seilogramp over 1 year ago

sdantasbvi said:
Garmin Connect is returning an error message when I try to upload the fit file

There is a problem with the file. Attach it to this thread. We can take a look to see if it is repairable.

Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
Or upload the fit file to a reputable file sharing service, such as OneDrive, Google Drive, Dropbox, make the file public, then paste a link to the file in your post.
Or if you'd rather your activity remained private, you can send me a private message.

0 sdantasbvi over 1 year ago in reply to seilogramp

Thanks!

2024-01-17-06-36-18.zip

0 seilogramp over 1 year ago in reply to sdantasbvi

This will work - 2024-01-17-06-36-18-fixed.fit

0 sdantasbvi over 1 year ago

There is clearly an issue with Garmin FIT files at the moment... just take a look at the number of posts asking FIT Files to be fixed...

I just had the issue again this morning... Please see the fit file attached (again, Runalyze and Strava accept the file but Garmin Connect doesn't accept it!)

2024-01-23-06-43-24.zip

Thank you in advance!

+1 seilogramp over 1 year ago in reply to sdantasbvi

2024-01-23-06-43-24-fixed.fit

Fixed using Fit File Repair Tool

Some suggestions to help minimize the occurrence of corrupt fit files:

Sync your device then remove all activity fit files from your Garmin device using these directions - Removing Recorded Activities on a Garmin Fitness Device
Check for firmware updates using Garmin Express
If issues persist, contact Garmin Support

0 sdantasbvi over 1 year ago in reply to seilogramp

Thank you again.

I will delete old fit files, but already running the latest firmware (actually beta) and strangely enough it has only happened 2x (so far) so not all my runs are having this issue (even similar ones haven't given me any problem).

I will contact Garmin, due to the (increased) number of requests at this forum it is clearly an issue that needs their attention.

0 sdantasbvi over 1 year ago in reply to seilogramp

Just contacted Garmin support. After an initial comment like yes, this may happen (what I think was really poor), I was suggested the same as your initial suggestion, to delete the activities history. Let's see how it goes but, tbh, really disappointed with the support I received.

0 sdantasbvi over 1 year ago

It is unbelievable but after deleting history and everything the issue persists... yesterday evening I want for an easy run, no problems, but this morning I did a fartlek (which I had as a workout) and the fit files is corrupt AGAIN!!

0 sdantasbvi over 1 year ago

Had the same issue again... I've deleted the fit files, etc... went for an easy run yesterday, no issues, did a fartlek today (as a planned workout) and the issue is back. During the last 8 days I did 6 runs (the issue only happens with runs), 4 of them were on my watch as an workout and I had issues in 3 of them... really weird and, again, from the comments in the forum looks like there is a bug...

Anyway, I've already messaged Garmin Support (AGAIN) and they recommended me to delete entirely the following folders: Activity, RemoteSW and Newfiles and then reset the watch. Let's see if this will sort the issue but in the meanwhile can you please help me fixing the FIT file AGAIN? Thanks in advance!2024-01-24-06-47-53.zip

0 seilogramp over 1 year ago in reply to sdantasbvi

sdantasbvi said:
can you please help me fixing the FIT file AGAIN?

2024-01-24-06-47-53-fixed.fit