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Error on maps, Garmin enforces riding around while there is a bridge + popular international bike route

Zbig
over 1 year ago

Hello team, 

here you have a route which is incorrect 

https://connect.garmin.com/modern/course/217137806

I could not understand why it is going around a popular bridge, view point and well-known attraction. Then I realized that bridge from attached picture shoot yesterday is not on maps used to plan route. For me, it is a bit strange and bug because bridge is there for several years and there is even on maps heat path which shows that bikes are crossing it (not small river). Please fix it. Best regards, Zbigniew Sokolowski 

here is a link to a picture:

https://photos.app.goo.gl/kkS8iK9YTHAAQUb4A

  • 0 over 1 year ago

    It omits the bridge with Follow Popular Routes, when start/stop is placed at both ends of the bridge - it draws long round route through whole area,

    but you can change to Follow Roads, then it draws just small straight course through the bridge.

     

    According to the history - the bridge was closed in 2022: https://www.openstreetmap.org/way/521561478/history (access = no, but on the linked photo for the changeset is was actually completely demolished, annihilated).

    Was marked as open in 2023. It will take some time until Courses download the new version. So nothing to do here, after some time it will be ok. You can only try to convince the support to copy map data more frequently.

  • 0 over 1 year ago in reply to BunBun!

    ok, thank you. how to convince the suppport?

  • 0 over 1 year ago in reply to Zbig

    garmin.com → support or contact (if you want reply)
    or suggestion/share idea (no reply): https://www.garmin.com/forms/ideas/

    but they count every penny, so no idea how to convince them. Currently they make copies of map data something like every year for popularity routing.