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Strava segments problem

Have bought the 1040 for my partner for e bike integration and strava segments.

The strava segments don't show it just asks to log in to strava when it allready is.

Looking I can't find an answer to this anywhere this has cost me a huge amount of cash to buy for this to not work.

My partner has decided not to use this as she's so fed up with it.

And I an annoyed that I have to search around to fix this.