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Why do I lose my step count even though my run for that day appears?

There have been times when my Garmin 235 deletes my steps yet when I connect my watch to Garmin Connect, my run is there but no steps. I was uo around 11,000 steps and now have no data for them?

0 BunBun! over 2 years ago

Those are saved in separate directories (as seen when connected by USB).

Runs are at ACTIVITY and steps are at MONITOR.

You need to upload FIT files from both, maybe one got corrupted, you can try to upload manually to be sure.

0 cas0012 over 2 years ago in reply to BunBun!

It happened again today when I connected my garmin via the USB. Usually it automatically downloads everything and steps cannot be added manually and I am not sure how to do the intensity minutes if it hasn't downloaded.

0 BunBun! over 2 years ago in reply to cas0012

Steps can't be added manually, but can be uploaded manually.

Just try with files from MONITOR directory, so at least you would know if a file is missing or it gives an error when uploaded.