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[BUG] Problem with rendering the red route on the activity map

6295018
over 2 years ago

The problem mainly concerns long activities (for example 24h record or 100km walk) that last tens of hours. I have a problem with several activities. It's not just one.

The activity detail takes a very long time to load, after loading there is no highlighted red line of the route on the map.

An example of an activity where it doesn't work: https://connect.garmin.com/modern/activity/9489992490

Error 1

A timeout occurred

The origin web server timed out responding to this request.

  • Ray ID: 78a28af0d8db411f
  • Your IP address:
  • Error reference number: 524
  • Cloudflare Location:

Error 2

Web server is returning an unknown error

There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed.

  • Ray ID: 78a28d63c88c411f
  • Your IP address:
  • Error reference number: 520
  • Cloudflare Location:

Error 3

{"clientMessage":"Reference Error ID in error logs for further information","errorId":"59633a7c-6507-4720-b94e-a97db2210fa1","error":"WebApplicationException"}

{"clientMessage":"Reference Error ID in error logs for further information","errorId":"c3a1e93b-1f34-4fa2-bdab-f659b8b9c1a5","error":"WebApplicationException"}

Screen

It's more of a developer question. I can't do anything about this. So I hope there are some.

Thanks!

  • 0 over 2 years ago

    True, your activity doesn't show the polyline.

    Maybe check files' sizes of all non working activities, maybe there is a limit which those exceeded. Try to export as original (FIT).

  • 0 over 2 years ago in reply to BunBun!

    It worked before. It stopped working after about a few months after uploading (noticed this recently)

  • 0 over 2 years ago in reply to 9451433

    Yes, but just thought if there are more similarities for non-working activities.

    There may be some changes on the website which didn't take into account everything. For example when auto-match for Segments was changed to manual, there was a problem with higher number of segments on longer activities.

    Of course it would only give a bit more info for the bug, which anyway can't be fixed by an user.

  • 0 over 2 years ago in reply to 9451433

    It could be that the servers are getting slower recently with the growing number of users, hence timing out before they can serve the full data set. Or it can be that your previous activities had slightly less data in it. For example because you used a lower sampling frequency (the "smart recording" mode, or the UltraTrac mode, instead of the "every second" mode), or had less sensors connected, or less CIQ data fields. It can also be that Garmin changed the timeout threshold on their servers. Or simply the specific cloud server serving the request is overloaded.

    You may try doing the request in another time of the day, when the traffic is lower, or using a VPN, proxy, or an SSH tunnel to a remote server for connecting for example to the US cloud servers, that might be faster.

    Try, whether you can export the activity from Garmin Connect Web as "Original", TCX, or GPX file. If so, then you can view the map using some external viewers for FIT, TCX, or GPX files. You can also download the activity FIT file directly from your watch - it is in the folder //GARMIN/Activity/

    To bypass the problems, I recommend either using a less frequent recording mode - UltraTrac, or the smart recording, and to disable all features adding data to the file - such as the use of external sensors, the internal temperature recording, or the use of Connect IQ data fields,

    Another possibility is splitting the activity into several parts. I think it would even work with the Multisport feature - start a Trail Run, then at the first rest, stop the activity, and instead of saving select the option "Change Sport" (or use a hot key) and select Trail Run again. In this way, the common activity file will be just an envelope of the individual subactivities, and it could then work in Garmin Connect without these timeouts and server errors.

    You should also contact the Support and report the issue to them. Garmin's developers do not hang out here, on the user forum, so unless you report it to the Support, there is little chance they could get aware of it.

  • 0 over 2 years ago in reply to trux

    Can you please send me an email or URL where I can contact support? Ideal for garmin web connect development / support? I can't find it anywhere :(

  • 0 over 2 years ago in reply to trux

    Unfortunately, I only found problems with the device there, but I don't have a problem with that. There is no support email anywhere where I can describe the problem to them. Everywhere they either want me for information that I don't know or I don't know where to find it. Nowhere is there just classic feedback or support email.

  • 0 over 2 years ago in reply to 9451433
    9451433 said:
    Nowhere is there just classic feedback or support email.

    Go to the support page. Write your product in this case probably Garmin Connect. Click one of the buttons or search for something. Then you usually get the chat and call buttons. If you don't see them then do another search.

  • 0 over 2 years ago in reply to 9451433
    9451433 said:
    Unfortunately, I only found problems with the device there, but I don't have a problem with that.

    If you own a Garmin device, what is supposed to be the case, if you are using Garmin Connect, then enter the model and S/N of your device. If not, use the option "not related to a product". In most regions you will be presented with three options to contact the Support, after specifying the problem: phone, email, and chat.

    However, you can also enter Garmin Connect, as wrote: