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Password invalid-new password requested, then no more data available

Hello,

This afternoon I wanted to log in to GarminConnect. I always got the error message that the password was incorrect. Then I asked Garmin to reset the password. I received a temporary one and assigned a new password. Garmin hasn't known me since then. Does anyone have the same experience and can help? Or do I have to call Germin on Monday?

Thank you.

Kind regards, Thomas

0 trux over 2 years ago

If there is no data in the account you are logged in, then it is not the right one. Sign out, and then sign back in using your original credentials. If you do not remember what user name or email you originally used, search emails from Garmin in your mailbox, and check the email address they were sent to. If you do not manage to find anything, contact the Support. Perhaps they will be able to help you.

0 8521487 over 2 years ago in reply to trux

Thank you, unfortunately that didn't help.

0 trux over 2 years ago in reply to 8521487

If you are still seeing no data in Garmin Connect, then you are still signed in the wrong account.

0 8521487 over 2 years ago in reply to trux

I agree. It's the same way. However, I have never changed my email address.

0 Former Member over 2 years ago in reply to 8521487

[deleted]

0 6867789 over 2 years ago in reply to Former Member

My account still seems to exist.

I get a message with comments. Apparently, new activities are also being uploaded. I just can't see them from another account because they are/were marked as private.

My email address has been the same for more than 10 years. Until yesterday, everything worked perfectly. Then new password and apparently I now have a new user profile with zero data. I can no longer log in to the apps either.

By the way, a forwarding to Strava with new activities still works. I am very confused.

Attached is a test file from an activity from last week.

https://connect.garmin.com/modern/activity/10236750710

0 Former Member over 2 years ago in reply to 6867789

[deleted]

0 TK1310 over 2 years ago in reply to Former Member

Thank you for your efforts.

It works again. Garmin simply made gmail.com yesterday when changing the password from googlemail.com.

For whatever reason?

Have a nice evening. Greetings, Thomas