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Garmin 945 wont sync after 3 days

I bought a Garmin 945 2nd hand Sunday just from CEX, all synced well until Tuesday so 3 days, now i get "cannot communicate to our servers" my old device on same account works fine. Garmin support think/claim its still registered to the previous owner on their software ? I took it back to CEX but when they load Garmin Express it sync's fine ! so i dont know what to do next, they wont accept a fault and now it wont sync