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daily activity not recording

Last week i tired uploading a workout file from my trainer. Since then the daily activity items, sleep, steps heart rate, body battery etc. are not recording, but the recorded activities are recording (runs). I have removed the workout files from the watch, but it still does not work. What are my options?

0 e7andy over 3 years ago

Restart watch by holding the light button until it shuts down. Then start again. Always the first thing to test if anything isn't working.

0 Jeannepowers over 3 years ago

I ended up deleting the device from the garmin connect and then reloading. It is now showing the data going forward, but none of the data that was from the “off” period showed up.

0 trux over 3 years ago in reply to Jeannepowers

It sounds like the association of the watch to the Garmin Connect account was broken. A common reason for it is a second phantom account getting attached to the device, and the data (or a part of it) then lands in the wrong account. You can try searching the other account with the help of your email address(es) at https://connect.garmin.com/modern/connections/search If you indeed find it, you could export some of the data (including the daily data) from the wrong account, and import it to the regular one. Some hints are available for example here: Data is Missing from My Garmin Account After Syncing