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Missing Daily Data

3251765 over 3 years ago

Hi,

Any ideas on this issue?

Activity(steps, HR, floors etc) are only showing for 3 out of the last 7 days?

They appear in the watch itself but not in the app or on-line?

Watch is worn daily but just seems to "skip" days?

Thanks

0 trux over 3 years ago

Some tips are in the Troubleshooting guide for (some) data missing after syncing

0 3251765 over 3 years ago in reply to trux

Thanks trux, I've tried all the suggested solutions with no luck. The weird thing is the missing data isn't consistant. Tracking everything fine today but yesterday is totally missing. Seems to have started on the 4th May

0 trux over 3 years ago in reply to 3251765

Try again following carefully and in the described order all the instructions from the support document Data is Missing from My Garmin Account After Syncing.

0 3251765 over 3 years ago in reply to trux

Unfortunately, despite following all instructions (twice) no info shows for the missing days shown above.(only in the device itself). Today it seems to be tracking fine but seems no way to create missing days data. Wearing the watch daily and always charged but no point if days continue to be skipped.

I'll monitor in the hope it fixes itself otherwise it's back to the trusty fitbit (not as good but reliable!) Thanks for the replies.

0 trux over 3 years ago in reply to 3251765

3251765 said:
despite following all instructions (twice) no info shows for the missing days shown above.(only in the device itself).

That's normal. Since the device was associated with two different accounts, the data from the missing days was already synced to the wrong account, and won't be synced again. The fix works for future data only. You would need to log into the other account, export the data, and then import them to your principal account.