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fenix 6 hiit activity detail not visible in connect web

Gary

hi all

I've been trialling the garmin hiit activity (which got released on the fenix 6 series firmware i believe from 19.20 build onwards).

Anyway, the activity detail is visible and can be interacted with fine on connect mobile but when i drill into it on connect web i just get an error ("Sorry, we're having trouble with this page.")

Any ideas?

Is it anything like the web layout's not been constructed yet for the activity?

It's a bit annoying because i used to use a 3rd party hiit activity, which is fine in both connect mobile and connect web, but I thought the garmin one should be the best option (as garmin created it).

Cheers,

Gary

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  • 0

    Hello .  I'm sorry to hear about your trouble with this.  

    So that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 in reply to Garmin-Kevin
    Garmin-Kevin said:

    Hello .  I'm sorry to hear about your trouble with this.  

    So that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?

    answers to 1 & 2 are yes (thank you).

    3 = england

    watch is a fenix 6s btw

    Do you have enough info to investigate now?

    Is the info you require in my forum account?

    Do you need a link to one of the activities?

    Is it appropriate to post publicly here or should i PM or something?

  • +1

    All-

    We have an open investigation to this issue and are actively working on a fix.  If you are experiencing this issue and would like to be added to this case as an impacted user, please tag me and answer the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
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