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User Settings keep getting deleted

atj777 over 4 years ago

Why do my User Settings (Gender, Weight, Height, Birthdate, Activity Class) keep getting deleted?

I have had to go in around 5 times in the last week to add them and the next day they are gone again!

0 atj777 over 4 years ago

And it doesn't matter whether I add them via the web or the mobile app, they are gone the next day!

0 e7andy over 4 years ago in reply to atj777

Do you check that the values have synced to the device after you've changed them on the web?

Do you have any other devices?

When you save the values on the web make sure you see the text "Changes saved. Please sync your device now." and then sync.

0 atj777 over 4 years ago in reply to e7andy

If I change the settings on the web they show up in GCM on my phone.

If I change the settings on my phone they show up on the web.

I hadn't looked at my device (Descent Mk1) until this morning. It shows my settings at the moment.

When they get deleted they disappear from both web and mobile. I'll check my Mk1 next time they go.

0 atj777 over 4 years ago

I've worked out when the data are being deleted.

This morning, my user settings were correct on Web, Mobile and my device (Descent Mk1).

I went for a dive with my GARMIN Descent Mk1 but did not sync with my device. My User Settings were still correct in all three places.

I synced from my GARMIN Descent Mk1 via the GARMIN Connect mobile app on my phone. Once the activity was loaded, my User Settings were gone from GARMIN Connect Web and GARMIN Connect Mobile but are still present on my GARMIN Descent Mk1.

This is 100% a GARMIN problem!

0 e7andy over 4 years ago in reply to atj777

I suggest you contact Garmin Support so they can investigate it. https://support.garmin.com/

0 atj777 over 4 years ago in reply to e7andy

I have raised it with support and will see what happens.

Turns out it may not just be dive activities. The User Settings were deleted again this morning after my run synced. This run resulted in my VO2 Max going from 43 to 44. VO2 Max is part of the User Settings so I now wonder if any update to User Settings by an activity is what is causing the deletion.