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Sync Data Not Appearing in Web Connect 11/03/2021

pshare
over 3 years ago

When I synced this morning I got the popup message that processing will be slow and to check back later. Well, it's been more than 3 hours and still nothing shows.

Does anyone know what's going on?

  • 0 over 3 years ago

    Today I noticed that some of the data is missing in Garmin Connect.

    The first image is my step breakdown which seems to have stopped updating since 7am today.  However, the second image is the total steps from 9:50am today which matched the total on my watch at that time (missing about 500 steps in the breakdown).  Any ideas on how to resolve this please?

    NB.  Also seems to affect other data such as HR.

  • 0 over 3 years ago in reply to jdt80

    Tried resetting both my watch and the phone and syncing multiple times and still not updated.

    Also, on the advice from Garmin Support I have tried manually syncing via the Garmin Express app on the computer and that has not worked either.  

  • 0 over 3 years ago in reply to jdt80

    I have the same issue with my Forerunner 35. Steps since 6am yesterday haven't been tracked on the timeline or sync'd with the website. The app has the correct count of steps though. Weird

  • 0 over 3 years ago in reply to BillSimoni

    Still trying to resolve the issue with Garmin support but not had any luck so far.  Seems to impact all of the detailed charts showing breakdown through the day - the reason that I noticed was that there were difference between the totals steps and step total on my phone Slight smile

  • 0 over 3 years ago

    Same has happened to me - synced fine but no data uploaded. It says I haven't done any steps today, yet when I go to the Daily Summary steps section it shows the correct number of steps, so there's clearly a bug that's been introduced 

  • 0 over 3 years ago

    Same - I posted this in the Fenix group


    Is anyone else seeing this

    currently broken for me since midnight

    HR 
    Calories (and associated MFP Sync)
    Steps
    Stress
    Body Battery
    Respiration

    ...

    A test breathwork activity shows oHR is working as the activity has HR data but this doesn't show in the main GC display


    Some data (steps, resting HR) missing on main view of GC Web but Resting HR and steps showing on Daily Summary although WITHOUT timeframe for steps

    I'm on 19.75 but another user on that thread on 19.20 is seeing the same

  • 0 over 3 years ago

    Same here but for me things are not working since sunday...

    Activity from today synced fine but sleep stats, steps, (resting)hr, etc is not appearing... Not in the web interface and not in the mobile app.

    Heartrate info is on the watch itself, tried syncing by wifi, mobile phone and cable... nothing helps

  • 0 over 3 years ago in reply to jdt80

    This morning I had problems syncing my watch through Garmin Connect. After reaching 50% sync (it's the watch-phone part) it showed me a message that the watch synced with the phone but it will take some time to show up. An hour or so ago the sync completed (also the phone-Garmin servers part).

  • 0 over 3 years ago in reply to jdt80

    Seems to be a broader issue, there also topics in the Garmoin Mobile & App section of this forum.

    For me it's not working since sunday. Activities sync fine, but all 'general' stuff (steps, resting hr, sleep, etc) is not syncing... Tried it over wifi, cable and phone but nothing works. It IS on the watch itself but not on connect web or mobile...

  • 0 over 3 years ago in reply to FlipStone

    Yeah activity data shows, not 24x7... Had you synced before between Sunday and today?