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Not getting credit for challenges

2080715

Not at all sure what Garmin is doing.  Yesterday afternoon, Friday, October 22, 2021 I completed the 2021 Walking - Stage 4 Challenge 92 miles as usual Garmin never gave me credit the day I completed the challenge.  In addition, 1 took  a Yoga Class walked over 8.5 miles up steep hills as I was getting ready for a Race this morning.  I had 117 Intensity minutes and 18,447 Steps but as usual that's not enough for Garmin.  Garmin, why do you constantly try ruin the confidence of your clients?  Mary Thompson Hepler

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    I've actually never had any issues with the challenges or badges so for me everything is working as it should.

    It sounds like you often experience issues. It would be good if you could post links to activities that doesn't count for the challenges so we can take a look at them and maybe see why it doesn't work.

    What often causes issues is that the user manually logs activities and think that they should count. They don't. All activities must be logged with a Garmin device.

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    Hello Mary.  I'd be happy to look into these issues for you.  Please reply to the questions below:

    1. May I have permission to view/access your Garmin Connect account?
    2. May I, if necessary, have permission to email for for any additional information that we may need for a deeper dive into these issues?
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