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Activity are not display on garmin connect PC

alex8276 over 4 years ago

Hello,

Since august 13 my activities are not displayed on garmin connect Web but it's ok on the mobile app.

I only have one account, I disconnect/reconnect on garmin connect Web.

How it's possible and how to fix this problem ?

Regards

Top Replies

e7andy over 4 years ago +1

It isn't possible if you only got one account. The mobile app doesn't have any offline functions so what you see in the app is also in the web.

I see two possible reasons to this:

1. You got a second…

All Replies

0 e7andy over 4 years ago

It isn't possible if you only got one account. The mobile app doesn't have any offline functions so what you see in the app is also in the web.

I see two possible reasons to this:

1. You got a second account. Search for any possible mail address you got and possibly could have used here: https://connect.garmin.com/modern/connections/search

2. You are using the Chinese Garmin Connect. If you are in China you will likely automatically use the Chinese one for the app. They don't share accounts so you can use the same email address for two different accounts. One on each system.
International Garmin Connect: https://connect.garmin.com/
Chinese Garmin Connect: https://connect.garmin.cn/ <-- See if you can login here

0 alex8276 over 4 years ago in reply to e7andy

Hello e7andy,

thanks for your answer.

EDIT: Effectively I have 2 account ! :o !

i'm stupid sometimes ....

I think that on first account the sync is done by the mobile and the second when I plug my devices into my computer ! It's the only explanation I see

Regards