This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Device not show up in Connect Web

I recently bought a Vivosmart 4 device. It connected without issue in Connect app on my iPhone but somehow it didn't show up in Connect Web. Because of this, my activity data never got sync'd to my insurance provider. Any way to fix this?

Thanks

Jason

0 seilogramp over 3 years ago

Make sure you're logged in to Garmin Connect Mobile and Web using the same Garmin account.

Data is Missing from My Garmin Connect Account After Syncing | Garmin Support

0 2943764 over 3 years ago in reply to seilogramp

Thanks for the prompt reply. Yes, I am logging into the app and web using the same account. That was also why I was able to see all other devices on both the app and the web. I removed and added Vivo device but still only appeared in app without web.

0 2943764 over 3 years ago in reply to 2943764

Fixed the problem. For whatever reason, my Connect app in IOS was connected to Garmin China site so all my Vivo data went into China. After sending to request to remove data there and login in Singapore in Connect app, everything worked out well and I was able to see all my devices in Connect Web.

Learning here is China data is managed differently even if used the same email to login.

Jason