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Fenix 5s connected to Garmin connect but won't sync activities

The watch connects fine and I receive notifications, it syncs data like steps and active minutes but it does not syncs recorded activities. This started happening yesterday. Any ideas?

Top Replies

5885252 over 3 years ago in reply to Former Member +1

Thanks I have resolved it now by switching. Off the watch and disconnecting and reconnecting it

All Replies

0 Former Member over 3 years ago

solved

0 5885252 over 3 years ago in reply to Former Member

Thanks I have resolved it now by switching. Off the watch and disconnecting and reconnecting it

0 8841175 over 1 year ago

I’ve tried a hard reset of my watch and paired again to my phone but still, it won’t send my trail run to my phone

0 seilogramp over 1 year ago in reply to 8841175

May there is a problem with the activity (fit file). Try a manual upload to Garmin Connect Web - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

0 8841175 over 1 year ago in reply to seilogramp

Thanks I tried to upload the file manually from ph phone to laptop but then I realised my watch didn’t send the activity to my phone.. and that’s the problem. The watch is not synced to my Garmin Connect app despite them both being paired and Bluetooth connected and they’re both reset and updated to most recent software.. It’s been fine for years until last week!?!?

0 seilogramp over 1 year ago in reply to 8841175

8841175 said:
my watch didn’t send the activity to my phone

Is it just one activity that is problematic, or all activities? It's just one, then the file is likely corrupt. If it's all activities.

If it's all activities, then for iPhone

For Android