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Steps count for challenges

My watch regards my steps when I do an activity such as running or walking, however it doesn't seem to record these for badge purposes. For example there is a 300k step badge for July which my progress is still 0 steps, but I can see i've already recorded 2.5k steps for my walking activity today, and earlier in the week i had 15k steps for a running activity.

0 seilogramp over 3 years ago

Steps are recorded independently of activities. Make sure you have activity tracking features turned on.

Forerunner 645/645 Music - Turning Off Activity Tracking (garmin.com)

Forerunner 645/645 Music - Activity Tracking (garmin.com)

0 2417837 over 3 years ago in reply to seilogramp

Thanks, but this is not the issue. The watch records the step on the activity, but it does not accumulate the steps for challenges. For example, today I did a walking activity for 7k steps, but if i then looked at the steps challenge it says I've done 0.

0 seilogramp over 3 years ago in reply to 2417837

Could you post a screenshot of your step totals and the challenge?

+e7andy

0 2417837 over 3 years ago in reply to seilogramp

The images are of the activity with the steps records. The 2 challenges that are currently running showing 0 step count. thanks

0 e7andy over 3 years ago in reply to 2417837

Are your steps really syncing to Garmin Connect? The card in My Day will show the value on the watch, but that doesn't mean it has synced.

Click the card and make sure you see the same value in the Steps page.

0 2417837 over 3 years ago in reply to e7andy

Yes they have synced with the website. Also if i join a random steps challenge on the website, it seems to keep track of the steps. However the Garmin connect App is still not accumulating the steps for any of the challenges on that, including ones that I have with my connections (resulting in them laughing at my constant last places)

0 e7andy over 3 years ago in reply to 2417837

Ok. Have you changed the privacy settings recently? After you joined those challenges?

What is your current privacy setting?

0 2417837 over 3 years ago in reply to e7andy

Earlier on I did relax the "Activity" privacy settings from "Just Me" to "Everyone", This doesn't look liked it helped though,as i've done a short walk activity and it hasn't added them to the challenge. I've just added a new challenge will see if it helps with challenges created after i changed the settings.

0 2417837 over 3 years ago in reply to 2417837

So it looks like my Garmin connect app and the website has got a bit muddled up, with only some things syncing (maybe due to me changing email address at some point). I deleted the app and reinstalled it, and it seems now to be working, though I lost some data such as connections and some badges, but have kept all previous activities.