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Garmin Connect Web down?

UliHe42
over 3 years ago

After logging in with my credentials, the browser window remains empty. Tried it on varoius devices. Any idea?

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  • 0 over 3 years ago in reply to UliHe42

    With Dev Tools you can check whole loading using Debug (set break point somewhere or by actions) and in Console see printed errors.

  • 0 over 3 years ago in reply to BunBun!

    : There are lots of errors showing up within the console. Unfortunately, I don't have the time doing much more debugging work here and I don't want to take on the job of Garmin's developers ;) Hopefully, they will find a solution soon.

  • 0 over 3 years ago in reply to UliHe42

    You wrote that reply was "no solution", so I thought that the case stopped and finding exact problem could move it, but if they are still checking, then sure.

  • 0 over 3 years ago in reply to BunBun!

    Thx. Maybe I'll come back to your proposal once they don't fix it. On the other hand: I'm not sure if they will look at my findings. Our developers here typically don't trust any of their users. Lets hope for the best! Thanks for taking the time looking into this!

  • 0 over 3 years ago

    I'm still waiting for a solution. They (Garmin) opened a ticket but tell me they cannot do anything, I'll have to wait. Pretty bad. Maybe I ought to send all my Garmin watches back to Garmin since I cannot use them in a reasonable sense for weeks now? 3HR, 5X, 5XPlus, 6X

  • +1 over 3 years ago in reply to UliHe42
    UliHe42 said:
    opened a ticket but tell me they cannot do anything

    Do they mean that they personally cannot do anything and they are sending this to another support group? Or are the saying "We're done. Case closed"?

    So it seems it's narrowed down to being an issue with your account, since you can login without issues with a different account. I'm guessing that this privacy-overlay element being applied to your account is the issue. Since you are looking at your own data, there shouldn't be a privacy-overlay.

    I would try contacting support again, but do so via phone or chat. It could take forever to get a resolution via email. Meanwhile, you do have the opportunity to  REQUEST DATA EXPORT. Then you could import it back to the new working account or you could request that Garmin do it for you.

  • +1 over 3 years ago in reply to seilogramp

    : Thx for your advice. I've created an export and downloaded it. In the meantime, garmin fixed the issue and I can use the application again. Ufff...

  • 0 over 3 years ago in reply to UliHe42

    That's good to hear. I'll close this thread.