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Goal weight won't save

I have been trying for two days to change my goal weight but it just refuses to save. I've tried uninstalling reinstalling unsyncing syncing changing it on the wb forgetting and reinstalling the blutooth everything and it just won't budge. It's telling me I should only be intaking 1200 calories a day FFS if I did that I'd starve my basal is 1300. Is anyone else having this problem and where do I contact Garmin where's the support Garmo ???????

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seilogramp over 4 years ago +1 verified

1492811 said:
I've tried uninstalling reinstalling unsyncing syncing

This is the Garmin Connect Web forum, so what are you reinstalling? Are you using Garmin Connect Mobile? iOS or android?

1492811…
seilogramp over 4 years ago in reply to 1492811 +1 verified

Initially it was not working. But after a while I did it about 10 times to make sure it was working. That included removing the goal, logging off of Garmin Connect Web, then back on and checking that it…

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+1 seilogramp over 4 years ago

1492811 said:
I've tried uninstalling reinstalling unsyncing syncing

This is the Garmin Connect Web forum, so what are you reinstalling? Are you using Garmin Connect Mobile? iOS or android?

1492811 said:
where do I contact Garmin

https://support.garmin.com

0 1492811 over 4 years ago in reply to seilogramp

I am using the Garmin Connect App for IOS but also...I've tried to change my weight goal on the Connect website on my computer with no success it just won't update. Garmin Support chat is not available and I've tried searching for the error to no avail.

0 seilogramp over 4 years ago in reply to 1492811

1492811 said:
I've tried to change my weight goal on the Connect website on my computer with no success it just won't update. Garmin Support chat is not available and I've tried searching for the error to no avail.

From https://connect.garmin.com/modern >> Health Stats >> Weight >> Click the pencil next to Weight Goal

Enter a new weight goal, then save

Can you post a screenshot of the error you're receiving when doing this?

0 1492811 over 4 years ago in reply to seilogramp

Screenshot of where I'm trying to change it. I change it where you suggested but it won't save

0 1492811 over 4 years ago in reply to seilogramp

There is no error as such it just won't update my weight goal

0 seilogramp over 4 years ago in reply to 1492811

I checked this on mine and was having the same issue. If you have Garmin Connect mobile running, temporarily turn off Bluetooth on your iPhone. Then try it on Garmin Connect Web again. That worked for me this time. I turned BT back on then was able to make goal changes on both the web and the android app.

0 1492811 over 4 years ago in reply to seilogramp

Yeah I've tried that also. I've just gone back into web connect and just tried deleting goal and it's changed it to a previous goal so it's kinda fixed but it still won't save a new goal. Perhaps you can only set it so many times. Thanks for your help : )

+1 seilogramp over 4 years ago in reply to 1492811

Initially it was not working. But after a while I did it about 10 times to make sure it was working. That included removing the goal, logging off of Garmin Connect Web, then back on and checking that it was saved.

0 1492811 over 4 years ago in reply to seilogramp

Thanks for your help hey, I was so frustrated with this. In the end I deleted both "Connect" & "MyFitnessPal", turned off bluetooth connection to phone, turned my device off for an hour then logged into web based "Connect" and deleted my goal a bunch of times until it showed one of my previous goals. It still won't save a new goal.