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Garmin Connect Steps Not Syncing for 1 day per week

Donnie_T
over 3 years ago

My steps did not sync on Sat 24 April 2021, then the following weeks after, every Friday the steps don't sync. Oddly every day, other than Friday the steps sync.

I sync by connecting my watch to my MacBook Pro via cable. Syncing says successful in Garmin Express. I am not sure if it's a corrupt .fit file. With no error messages in Garmin Express I can't identify which fit file is corrupted.

I reinstalled Garmin Express. Removed the watch and added it back again in the Garmin Express. Still doesn't solve the step sync issue. The watch is running on v16.60.


Also For the Daily steps, Sat column now reads 'day 6 short'.

  • 0 over 3 years ago

    Additional Info

    Sat 24 April 2021 Daily Summary shows nothing for the heart rate; movement; and activity graph. However, below in the summary it does show my exercise activities. I click on 'view activity' and it brings up the activity with all the details. It appears the data does sync up to the server but the information does not display in the garmin connect website and garmin connect app. On my watch there is the activity and the steps, but garmin connect can't show this for Sat 23 April 2021.

    Friday 30 April 2021 Daily Summary there is also no heart rate; movement; and activity graph.

    Sat 1 May 2021 Daily Summary heart rate; movement and activity graph is cut short 8:38am. I am certain there were more movements in the day.

    Friday 7 May 2021 Daily Summary there is also no heart rate; movement; and activity graph.

    Sat 8 May 2021 Daily Summary heart rate; movement and activity graph is cut short 2:52am. I am certain there were more movements in the day.

    Friday 14 May 2021 Daily Summary there is also no heart rate; movement; and activity graph.

    It appears the watch records the activities and the steps. There is no missing data on my watch. However, garmin connect web and app can't display it. The garmin express sync does not show any error message via cable to macbook pro. 

  • 0 over 3 years ago in reply to seilogramp

    Hello, thanks for the suggestion.

    But it isn't just renaming the 'day 6 short' column to 'sat'. It appears on some 'Saturdays/day 6 short' data does not sync up to the garmin connect.