This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

[Issue/request] Livetrack name change in email notifications

Hi,

I'm far from being the only one affected by this problem, lasting for months if not years (quick search in these forums will confirm).

Is there someone from Garmin around here who can report this issue? It should be an easy/quick fix furthermore.

I have changed my name in every single portal from Garmin I could find, whatever I update the livetrack email my contacts receive is stuck to the very first one. This is embarrassing as my very first name was a nickname and most of my contacts don't know who the *** that guy is. I have set my real name instead but the live track email keeps giving my nick.

Please hear us.

Cheers

Top Replies

e7andy over 4 years ago +2 verified

You change the name in your Garmin account: https://www.garmin.com/account/profile/

I did a test now and it worked right away.
Garmin-AmberD over 4 years ago +2 verified

Hey there! Can you try the steps e7andy suggested. If this does not work, please let me know so we can open a case!

All Replies

0 seilogramp over 4 years ago

3943418 said:
Is there someone from Garmin around here who can report this issue?

A few options, if you want Garmin staff to assist.

'@' Garmin-AmberD to see your post and respond if available.
Open a case with Garmin Support https://support.garmin.com. Suggest using the chat option for faster service and you also then have a record of the communication.

Otherwise, someone on the forum should be able to help, but I've moved your thread to the Garmin Connect Web forum, as this is more of a general Garmin Connect topic, not specific to the iOS platform.

+1 e7andy over 4 years ago

You change the name in your Garmin account: https://www.garmin.com/account/profile/

I did a test now and it worked right away.

+1 Garmin-AmberD over 4 years ago

Hey there! Can you try the steps e7andy suggested. If this does not work, please let me know so we can open a case!

0 3943418 over 4 years ago in reply to Garmin-AmberD

Oh gosh, I tried to change everything from https://connect.garmin.com/modern/profile (from the web or even from the Garmin Connect app).

Profile from garmin.com still had the wrong name so I edited and it works! Thanks!

0 Garmin-AmberD over 4 years ago in reply to 3943418

Perfect! Feel free to tag me if you need anything else!