This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Not syncing fully with the android app

I can see all my activities and steps in the Garmin Connect app but when I open Garmin Connect Web they don't all appear. It seems as if the two only sync when I log onto the website, and even then it is a bit hit and miss.

Anyone else had the same thing? I can't find any settings that show sync frequency

0 trux over 4 years ago

Looks like the data either did not sync completely, or it synced to a wrong account, since you mistakenly associated the watch with multiple accounts. Try following the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue. For more options and for the tips to detect and fix the issue, have a look at the post https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/245295/my-steps-are-not-showing-up-on-the-calendar-on-garmin-app-in-the-watch-fenix-3-hr-the-history-is-still-showing-my-steps-correctly/1162470#1162470

0 alibongo188 over 4 years ago in reply to trux

I've done all that. It's more that the website doesn't seem to sync to my app data unless I log in and then click on "sync with myfitnesspal".

0 trux over 4 years ago in reply to alibongo188

If MFP data does not sync to Garmin Connect, then rather contact MyFitnessPal's support. It has no relation to syncing between the device and Garmin Connect.

0 alibongo188 over 4 years ago in reply to trux

You misunderstood what I meant. I meant it looked like it was only when I clicked on that MFP sync link that it seemed to force the Garmin website to sync fully with the Garmin app. I think that might have been a coincidence though as I've just got the website to sync again without clicking on the MFP link. I cleared my cache and browsing history, turned Bluetooth off and then on and then when my watch synced with the app all the data came through. It hadn't done that before. I'll see what happens tomorrow.

0 trux over 4 years ago in reply to alibongo188

Data from the watch+app appear on the website only after the full sync of the app completes (the white circle around the watch symbol closes and turns green). And the pages on the web won't reload automatically upon the sync completion, you have to refresh the page or open a new one to see the changes.

0 alibongo188 over 4 years ago in reply to trux

So I was kinda right in thinking that I have to force the Garmin Connect page to update once the app has synced.

MFP reads its data from the Web page not the app so that means I have to sync my watch with the app, and then go onto the Web to load or refresh the Garmin Connect webpage? I thought it would automatically pull through. How odd that it doesn't.

0 trux over 4 years ago in reply to alibongo188

alibongo188 said:
MFP reads its data from the Web page

No, MFP exchanges the data with Garmin Connect through an API on Garmin's server. And, of course, the data has to be first synced to the server, to be available to MFP.