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Garmin connect app and Garmin connect in the web

Former Member over 4 years ago

HI, I am pretty new here. I am wondering why the Garmin connect installed in my iPhone, is not fully synchronized with the Garmin connect in the web....personal data, etc. It should b eindeticall data in both...but not at all

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seilogramp over 4 years ago +2 verified

Yes, it should be, since the app is actually pulling the same data from the web. Assuming you have logged in to the app and the web using the same Garmin account (email address).

Data is Missing from My…

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+1 seilogramp over 4 years ago

Yes, it should be, since the app is actually pulling the same data from the web. Assuming you have logged in to the app and the web using the same Garmin account (email address).

Data is Missing from My Garmin Account After Syncing | Garmin Support

0 Former Member over 4 years ago in reply to seilogramp

Thanks a lot! That is the issue, two different accounts.

0 Former Member over 4 years ago in reply to Former Member

I have found also this:

You can verify it yourself. On the phone app, go to Menu » Settings » App Diagnostics and note the Displayname code. Then open the web interface, click your avatar in the upper right corner, and select the option View Profile. Now compare the ending code in the address line of the browser, with the code from the phone app. If they are not absolutely identical, you have two differrent accounts, and need to use the same one on both sides.