No route is displayed without authorization

Are they going to fix this soon , I have no privacies everybody can view my activities and it still does it

seilogramp Have you got an answer? Is it a bug that will be fixed or intentional behaviour? I need this functionality (sharing with non-logged users) back ASAP and nobody can help me. My support guy was useless.

olhavara said:

Have you got an answer?

Not yet, just the initial email on February 24 after my online chat session with reference ID to my case - Reference ID:18785202K1 >> screenshots <Q#:1002451>

olhavara said:

Is it a bug that will be fixed or intentional behaviour?

My impression is that it is an incident (bug) or they would not have opened a case. If intentional, I would have to submit a request, since it would be considered working as intended, but the user wants it changed. I have no insight as to the estimated time to resolve.

olhavara said:

I need this functionality (sharing with non-logged users) back ASAP and nobody can help me. My support guy was useless.

When you say "support guy" was this a Garmin support guy? If so, they should at least create a case for. You can try letting them know about this forum thread, or give them my reference ID, so that they know this is a known issue.

Thank you for the answers. Pity, that week pasts and there is no answer from Garmin support. I noticed this bug/issue around the same time as you, but reported it just yesterday. As for me it is a crucial functionality, since I am sharing data with my coach who does not have Garmin account.

So far, I was communicating with Garmin support guy from UK, who was not willing to help and was not aware of this issue. Then, I tried also Garmin support in Czech rep. (my location) and he was also not aware of this issue. I am waiting for response from him. And I sent both guys the link for this forum, just to show that I am not alone with this problem. 

I hope it can be (and will be) fixed soon.

olhavara said:

I hope it can be (and will be) fixed soon.

Even if it is not intentional, and Garmin added the issue to the to-do list, the turnaround between Garmin Connect versions is typically rather several weeks, so do not expect having it fixed within hours. If you need to share the data with someone without a Garmin Connect acount, consider syncing your activities to Strava, and sharing the Strava activity instead, in the time being.

olhavara said:

Garmin support guy from UK, who was not willing to help and was not aware of this issue

Their job is to help, but they are not willing to help. Makes no sense. The customer should not have to prepare for battle when asking for help. I would definitely try again, hoping you get someone else. I've had nothing but positive experiences when engaging with Garmin Support.

I have been loading my garmin connect hikes to my website for years and noticed recently they are no longer displaying on my website. This is a massive issue and makes the website look quite silly. Can anyone assist? My profile is public on Garmin, have paused my adblocker and double checked my links. 

website is:thevirtualsherpa.com - not a plug, just so you can see it not working.

Thank you for any help. 

Threads merged by moderator.

Source of this problem is the same as in this thread - lack of permission to details for not logged.

Post above about embed: #1221151.

Permission to details has been re-added for not-logged, so polyline and charts are displayed again.

But just a minor info which comes with this issue - not-logged still won't see: earned badges and used gears on public activity page. Webpage tries to load them, but those two services still return 403 Forbidden.