Activity uploaded in Garmin Connect but 0 steps

Today my wife has completed her target but when she want to connect the watch to the phone(Android 10) the watch makes some weird noises ,added the activities on strava and garmin but with 0 steps.And all of the steps recorded on this day are deleted.

What should we do? Are there any other options to recover the steps?

Here is the log:

2158 (Forerunner 735XT) SW ver: 980
Build Type: RELEASE
Commit:6f1f5947db9aff6c6ebf9d7299ddaae73d40e641
ESN: 3326274616
02/22/21 20:32:47
RTL
errnum: 0x00f
r0: 0x2007d350
r1: 0x000b2405
r2: 0x00000818
r3: 0x00000103
r4: 0x00027640
Stack frame PC, SP: 0x00103a01, 0x2007d180
Call Stack - SP at 0x2007d180:
0x000b5ffb
0x000cfc27
0x000b2405
0x000b2405
0x000b2405
0x000cff15
0x000b2405
0x000cf439
0x000b2405
0x000b1485
0x000b191f
0x000cea81
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
0x00000000
Uptime: 2013238790

  • You better contact directly the Customer Support, since I am afraid there are probably not many users here on the forum who could decipher the debug report. Could be due to a broken monitoring FIT file, or perhaps full or damaged storage, but there are other possibilities as well.