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Mileage Not Recording Correctly

I walk approximately 5 miles each day. The app is not recording it correctly. It shows my steps, which are over 10,000 each day. When I log into Garmin Express on my laptop the mileage is correct. Any ideas?

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trux over 4 years ago in reply to Espovegan +1 verified

Espovegan said:
It does sync

If it does sync successfully, but some data is missing, follow very carefully all the instructions from the support document Data is Missing from My Garmin Account After Sync…

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0 trux over 4 years ago

Looks like the app does not sync, or does it? Does the circle around the watch at the top of the app close and turn green, when you initialize the sync by taping the sync symbol (the double-arrow circle up right)?

Check out the Sync / Connection Troubleshooting Guide for some tips

0 Espovegan over 4 years ago in reply to trux

It does sync

0 e7andy over 4 years ago

Could you post screenshots of what you see in the app and web? It is easier to know what we are discussing when we see what you see.

+1 trux over 4 years ago in reply to Espovegan

Espovegan said:
It does sync

If it does sync successfully, but some data is missing, follow very carefully all the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.

0 Espovegan over 4 years ago in reply to trux

Worked. Thanks.