This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Daily goal modified by Garmin once the date is in the past

Hello,

My longest Goal Streak of steps is currently counted from 5/01/2021.
But the objective was reached on 4/01 otherwise I would not have obtained the badge "30-Day Goal Getter" on 31/01/2021.

After some checking, I noticed that the goal to be reached on 04/01/2021 has been changed from 6,000 to 10,760 steps on 03/02/2021.

So is it normal that the daily goal can be modified later by Garmin once the date is in the past?

Do we have permission to view your account data while investigating this issue through our Administrative Tools (Yes/No)? Yes

Thanks,

Miranda

0 trux over 4 years ago

Miranda said:
So is it normal that the daily goal can be modified later by Garmin once the date is in the past?

No, it is not normal, so perhpas you have inadvertently turned on the Auto-Goal feature. It can happen easily when you click the link next to the Daily Steps field (in Device Settings » User Settings).

0 Miranda over 4 years ago in reply to trux

Yes this week I adapted again my daily goal but it was intended to be adapted for the present and future not the past.

0 Miranda over 4 years ago in reply to Miranda

Through this earned badget, I can tell with 100% of sureness that on 31/01/2021, the goal of steps on 04/01/2021 was reached and has be modified afterwards and if it's because I adapt my daily goal then I'm really scared to use it again

0 trux over 4 years ago in reply to Miranda

The badge prooves nothing If you accidentally activated the Auto-Goal, the goal changes each day, depending on the number of steps you do. It means the Auto-Goal may have been enabled already since a longer time, but since it kept low, it did not prevent you from meeting the goal, and getting the badge.

0 Miranda over 4 years ago in reply to trux

0 trux over 4 years ago in reply to Miranda

OK, I see now. Yes, thats' weird. I can only suggest contacting the Customer Support, and let them investigating it.

0 Miranda over 4 years ago in reply to Miranda

I'm sure 4 january was in green, that day I changed the automatic goal to a manual goal of 6,000 steps to have it green (the automatic goal is really discouraging when you don't run every day). Afterwards I was continusly checking the "Longest Goal Streak" in my personal record and it stops counting on 3/02/2021, blocked on 32 days, since yesterday it's counting again. I'm happy he took off in my first days

0 Miranda over 4 years ago in reply to Miranda

ouctch replying at the same time. Thanks Trux