This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error 500 for login widget on connect signin page

Hello!

I'm receiving an error for the signin widget (box) in the connect signin page. Signin page loads correctly, but when it tries to render the following URL, that request fails with a 500 Server error:

https://sso.garmin.com/sso/signin?service=https%3A%2F%2Fconnect.garmin.com%2Fmodern%2F&webhost=https%3A%2F%2Fconnect.garmin.com%2Fmodern%2F&source=https%3A%2F%2Fconnect.garmin.com%2Fsignin%2F&redirectAfterAccountLoginUrl=https%3A%2F%2Fconnect.garmin.com%2Fmodern%2F&redirectAfterAccountCreationUrl=https%3A%2F%2Fconnect.garmin.com%2Fmodern%2F&gauthHost=https%3A%2F%2Fsso.garmin.com%2Fsso&locale=es-419&id=gauth-widget&cssUrl=https%3A%2F%2Fconnect.garmin.com%2Fgauth-custom-v1.2-min.css&privacyStatementUrl=https%3A%2F%2Fwww.garmin.com%2Fes-419%2Fprivacy%2Fconnect%2F&clientId=GarminConnect&rememberMeShown=true&rememberMeChecked=false&createAccountShown=true&openCreateAccount=false&displayNameShown=false&consumeServiceTicket=false&initialFocus=true&embedWidget=false&generateExtraServiceTicket=true&generateTwoExtraServiceTickets=true&generateNoServiceTicket=false&globalOptInShown=true&globalOptInChecked=false&mobile=false&connectLegalTerms=true&showTermsOfUse=false&showPrivacyPolicy=false&showConnectLegalAge=false&locationPromptShown=true&showPassword=true&useCustomHeader=false&mfaRequired=false&rememberMyBrowserShown=false&rememberMyBrowserChecked=false

Output is: I can see the signin page with the two guys running, and the "loading" circle gif, but the form doesn't get rendered. Is there any way I can solve this issue? 

I'm using Chrome Version 88.0.4324.96 (Official Build) (64-bit). I've tried deleting all my browser history, cache and cookies. Issue is the same using Private mode.

Also, if I login to the forums (page and signin form renders OK), I'm able to access the connect dashboard, that's my workaround for now, but it's really inconvenient. 

Thanks a lot, Marcos.

  • Can you access the Status page? Are all the components lighting green for you?

    https://connect.garmin.com/en-US/status

  • The link in your post is indeed invalid and clearly broken. In your place I'd try clearing the cookies for the domain garmin.com and all its subdomains, and also clearing browser's cache. If you use any browser plugins, like adblockers, try disabling them temporarily. Also try logging in from another device (a phone for example).

  • Using my own profile on my phone: signin widget form doesn't load

    Using a "guest" account in my laptop: signin widget form LOADS ok. 

    I'll check cookies again. And plugins. Thanks!