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Steps - one day missing after sync to Garmin Connect

ALEXBOOM!
over 4 years ago

I synchronized my Forerunner 945 to Garmin Connect (using the USB cable) after 15 days without synching. Everything went fine except for just one day (January 15th) where the number of steps was not synched and remained at 0, while the correct amount appeared on the watch.

What can I do to fix this issue on this day? It messed up with my daily steps goal streak. Another sync by Bluetooth did not change anything.

Thanks in advance for your help

  • 0 over 4 years ago

    no answere here, no feedback from Garmin support... Am I the only one to ever meet this issue?

  • 0 over 4 years ago in reply to ALEXBOOM!
    ALEXBOOM! said:
    Am I the only one to ever meet this issue?

    No you're not alone. To create more visibility to your issue, I'm moving this thread to the Garmin Connect forum.

  • 0 over 4 years ago

    Well, I am afraid it is a bit too late for trying to save lost data from 15th January today. If you noticed it the same day, it could have possibly be salvaged, but I am afraid the lost monitoring file from 15th January was ovewriten long time ago, and is no more recoverable with tools like Recuva, etc.

    I can only recommend syncing every evening, and verifying whether the step count transferred fully to the server, by visiting the web version of Garmin Connect. Only there, or on the Daily Steps graph in the app you can see whether the steps were really logged on the server. The card on the My Day screen shows just the live data, not the steps synced to the server.

    ALEXBOOM! said:
    no feedback from Garmin support

    Do not expect any feedback from Garmin Support here on the user forum. If you need the feedback from them, you best call them directly, or use the chat function - see https://support.garmin.com for details 

  • 0 over 4 years ago in reply to trux

    Thanks for answering

    Regarding lost data, it's a Forerunner 945, the data storage is more than enough to save a couple months of data... Indeed I can find 2 .fit files dated as of 15/01 (the missing day) in the \Forerunner 945\Primary\GARMIN\Metrics folder.... I've tried uploading these files but with no success - but when I try to import them I'm told that the files are already transfered

  • 0 over 4 years ago in reply to ALEXBOOM!

    Zip them, and insert the zip file here (Insert » Image/video/file » upload), we can try to check what is in it

  • 0 over 4 years ago in reply to ALEXBOOM!

    Unfortunately the data is stored without any verbose labels in those files - they differ from monitoring files containing the steps, on my device. I am not even sure whether files in the folder //GARMIN/Metrics/ contain the steps. I do not have any such folder - steps are in the folder //GARMIN/Monitoring/ on my Instinct. Perhaps  could have a look at those files with the FFR Tool. Unlike me, he may perhaps even have a personal experience with the FR945, and may be more familiar with the file structure it uses.