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Keep getting continuous we don't support the file type you tried to upload message.

Hi,

I'm just back from a 12k run and my forerunner 35 has failed to upload the run via connect to strava. It keeps trying to upload to connect but the activity won't show. I therefore tried to manually upload via the laptop however I keep getting the we don't support the file type you tried to upload message. I see from the forums this can indicate a corrupt file which can be amended? I've attached a zipped copy of the run in the hope that this can be fixed.

Kind regards,

Lindsay.

B12A5138.zip

Top Replies

seilogramp over 4 years ago +1 verified

A few issues with this fit file

This should work for you - B12A5138-fixed.zip

Unzip the file then import into Garmin Connect using the import data page.

Repaired using Fit File Repair Tool.

Some tips to…

All Replies

+1 seilogramp over 4 years ago

A few issues with this fit file

This should work for you - B12A5138-fixed.zip

Unzip the file then import into Garmin Connect using the import data page.

Repaired using Fit File Repair Tool.

Some tips to help minimize the occurrence of corrupt fit files:

Keep the number of files in the \GARMIN\ACTIVITY folder on the device’s file system to a minimum using these directions: Removing Recorded Activities to Free Up Space on a Garmin Fitness Device
If you delete the files in your activity folder with a Mac computer, then empty the trash folder before you unplug your device from the computer.
Regularly check for firmware updates.
If issues with corrupt files persist, contact Garmin Support.

0 3292741 over 4 years ago in reply to seilogramp

Brilliant, that's worked perfectly