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Weekly Steps Challenge

Former Member over 4 years ago

In the weekly steps challenge, i had over 60,000 steps and 2 days remaining and all my steps have disappeared. Where have my steps disappeared to?

Top Replies

Former Member over 4 years ago in reply to trux +3 suggested

Hi trux,

I'm in the middle of an 85k step challenge and last night (31/12/2020) I was on 60k+ steps. When I synced my Garmin this morning, my challenge results are now 0... A number of other people in…
Julia over 4 years ago +2

Yeah same here. About half of those in our challenge have had their steps reset to zero and the others have kept their steps. I'm wondering if it might be something related to the New Year?
Julia over 4 years ago +2 verified

It looks like the challenge and steps have been fixed today. It seems everyone in our challenge has had their steps restored. Maybe it was a 2021 software bug or something. Hope it has been fixed for everyone…

All Replies

0 philly1999 over 4 years ago

Mine reset to zero on Jan 1 for no reason

0 Trevor50 over 4 years ago

Steps in the weekly step challenge at zero for me and all 9 other participants.

0 Fredrik_Coulter over 4 years ago

I had the same thing happen to my weekly steps challenge. However, I went back and looked and I noticed that more people are going to zero over time.

This is the behavior I'd expect if Garmin was going to rebuild the steps totals. First wipe everyone's existing steps, and then rebuild the total steps from the other records while simultaneously updating the steps for new steps.

So there's hope for the future.

0 Former Member over 4 years ago in reply to YellowBMC

Same here! Half my challenge group lost their miles while the other half kept theirs. VERY FRUSTRATING!

0 2638515 over 4 years ago

Ditto. I'm in a 200k group. Two have kept their steps (they last sync'd Monday and yesterday) and the other eight of us have gone to zero. I had over 150k+ and the guy ahead of me had an impressive 170k+. All gone and nothing registering today.

0 Former Member over 4 years ago in reply to Former Member

On 30k and not added, would have been over 200k now so annoying

0 Jocky1970 over 4 years ago

My daily steps aren't registering in my daily challenge. I have done over 30 thousand steps so far this week. In Garmin connect it says I have done zero.

0 Former Member over 4 years ago

I am not connected with anybody but I have no steps showing in my news feed

0 Former Member over 4 years ago

I’m following this topic.... my steps are not counted in any challenge so I hope someone can help

0 Former Member over 4 years ago

The same thing happened last year when we started the new year. My step count then went up to 90,000 in the challenge after 1 day because that’s how many steps I had in the first week of 2019. This time I have 0 as Garmin didn’t fix the problem until after the first week last year so the correction left me with 0 in the first week of 2020. I assume we’ll have to wait for Garmin to fix their software again. There were so many complaints last year I would have thought Garmin would have been on top of this.