I might have also problem with viruses. Even new clock stops counting steps, also stress. In watch I see HR, but I cant upload anything to garmin page throu garmin express. :( I am at loss of ideas what to do.
I might have also problem with viruses. Even new clock stops counting steps, also stress. In watch I see HR, but I cant upload anything to garmin page throu garmin express. :( I am at loss of ideas what to do.
Even new clock stops counting steps, also stress. In watch I see HR, but I cant upload anything to garmin page throu garmin express
There are basically the four following possibilities. The most common and the most likely reason in most cases is the #3, despite that people are always mistakenly persuaded they never created multiple accounts, and in your case I'd bet it is really the culprit:
When the synchronisation works (the white sync circle closes and turns green), but not all the data is appearing in your account, then it very probably means that your device is associated with multiple accounts, and a part of the data lands in the other account. It frequently happens for example when you reinstall the application, and inadvertently sign up a new account instead of signing into the original one. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.
The storage (or a FIT file storing the Activity details or HR data and the steps data) is dammaged or full. Try backing up and deleting old files from the folder //GARMIN/Activity and //GARMIN/Monitor. Look up the last unsynced activities from the folder //GARMIN/Activity, and try importing them manually on the Import Data page of GC Web. If you get errors when trying to import them, try fixing the broken files by passing them through the Section Remover of FIT File Tools (without removing anything), and then importing again the repaired file(s).