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Over it

Former Member over 4 years ago

Hi I’m a bit over my vivomove hr. On 13th December I connected my Garmin to my new phone and since then my activities have stopped updating. I can only see activities up to the 13th December. None of my settings should have changed but my whole system seems to be out of sync. My watch doesn’t doesn’t automatically start when I walk and so many other things are annoying my that haven’t before. My vo2 level was last recorded on the 13th December too and that’s annoying. I have tried to look it all up on the connect website but it’s hopeless as well and no real support.

I feel like chucking it in the bin.

0 trux over 4 years ago

I connected my Garmin to my new phone and since then my activities have stopped updating.

That sounds as if you created a new account, on the new phone, instead of logging into the original one, and that your watch is now associated with two different accounts. Follow the instructions from the support document Data is Missing from My Garmin Account After Syncing to resolve the issue.