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WARN USERS WHEN UPDATES WILL RESET WATCH AND ERASE DATA.

Former Member over 4 years ago

Thanks, I went ten miles today with no steps! How about a bare minimum "THIS WILL RESET YOUR DATA FOR TODAY!" when you force an update! That way we can sync without losing activities.

0 trux over 4 years ago

Updates of what? Update of the Garmin Connect app has absolutely no influence on your data. Or did you mean update of the firmware of your Garmin device? In that case, which one exactly, and why do you think it erased your data? Normally it does not.

0 3567164 over 4 years ago

I have the same expierience. I did a 10miles run and at the end of the day my watch counting my steps starting from zero and I lost all the steps during that day.

0 Fredrik_Coulter over 4 years ago

It's never happened to me. Then again, all of my updates have happened while I was sleeping, one of which drained my battery. But that's a different issue.

This may be an issue for a specific device. If so, then you should post to the device board, not the Garmin Connect Web board.