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Synchronizing activity in my forerunner 225 with Garmin Connect does not work

Former Member over 4 years ago

I have a Forerunner 225 that was working fine to begin with. I could sync my activity and sleep data.

Now i am not able to sync my activity. I can see that the watch is tracking steps, distance and kalories burned, so it seems to track activity.

My problem is that it will not upload it to Garmin Connect. I have cleared the history as suggested by the utilities page in Garmin Express.

I have reset the watch and reenabled activity tracking on it. Garmin Express seems to synchronize correctly every time i try, but nothing is displayed in Connect.

Can this be a problem with my browser settings. I am using Chrome.

Can you help me fix this problem.

0 BunBun! over 4 years ago

Maybe check if you have enabled: Storage & Processing and Device Upload:
https://connect.garmin.com/modern/settings/privacySettings
You can also check same options in Express.

0 Former Member over 4 years ago in reply to BunBun!

Thank you for the quick reply.

You where right. Upload from device was disabled in Garmin Connect but not in Express. Now these are my setting in Garmin Connect and Garmin Express. Unfortunately the problem persist:

0 Former Member over 4 years ago

Hi BunBun! Thank you for you help.

The problem has now been fixed. The solution was to remove my device from Garmin Express and add it again.