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Data now not transferring via ANT+ from 310xt

Former Member over 4 years ago

I got a 2nd-hand 310xt recently (having had two before) and it transferred its data to Garmin Connect via ANT+ no problem. Bring the watch close to my WIndows 10 laptop and bingo, the message on the watch showed it transferring data and it worked fine.

Now it seems to have "just stopped" doing this. I haven't deliberately done anything. It just doesn't show anything on the watch to show any activity. Windows 10 shows no problem with seeing the ANT+ stick, even after I deleted the device and then put it back in, when it reinstalled it no problem.

Anyone know why this might mysteriously have happened?

Thanks,

Ian Watson

0 seilogramp over 4 years ago

When you got the 310XT did you do a factory reset? If not, I would do that. Possibly a corrupt file on the device is causing this issue.

0 Former Member over 4 years ago in reply to seilogramp

Yes, I did. The person selling had already done it too.

In fact, I had the problem with my previous Garming 310xt too, and factory-resetting didn't do the trick then either. I lived with it for a while but then bought a replacement when it got damaged when I fell.

Thanks for your help

0 seilogramp over 4 years ago in reply to Former Member

I also have a 310XT, which I purchased in 2009. Usually dormant in my desk drawer. Over the years I've had to do a reset multiple times. Typically whenever it started to act flakey and then it would work fine for a while. Also, it wouldn't hurt to do the reset again making sure it was successful. You would know that when after a reset it powers up and goes to the setup wizard.

If ANT agent is installed on your computer, uninstall it, then restart. Newest version of Garmin Express doesn't require the ANT agent and it can interfere with syncing.

If after that and still not working, I'd start looking at the ANT stick, the installation of Garmin Express (currently version 7.1.4), or a USB port issue on the computer you're using.

When you open Garmin Express, do you see the green dot on the Forerunner 310XT image?