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Garmin history is gone and won’t sync to Strava

Former Member over 4 years ago

I think I have created a mess. Garmin connect has not been uploading to Strava all week. I tried to remedy that by logging out of Garmin connect. When I logged back in, all of my history on Garmin connect (several years worth) is now gone! Any thoughts?

0 seilogramp over 4 years ago

Make sure you haven't logged in with an alternate Garmin account. Data doesn't just go away, but can appear that way if you've logged in differently somehow. See this support document: Data is Missing from My Garmin Account After Syncing

0 TobiasLj over 4 years ago in reply to seilogramp

Agree with seilogramp. My bet is that you have mixed up your credentials for some reasons. I have a couple of friends that managed to create a new account when changing to a new device and then later on switched back to the original because they didn't remember which one to use.