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Wrist HR data not in TCX file when using Edge

I have an Edge 530 cycling computer, Vivoactive 3 watch and Dual HRM heart rate strap. There is a combination of these devices that results in the heart rate data showing up in Connect app or website, but the HR data will not be in the TCX file so the HR data will not appear in synced apps like Strava. When I have the watch on, but not the HR strap, and use the Edge computer the HR data is not in the TCX file. Any other combo of these devices works OK. The end result is the activity will be in Strava, but missing the HR data.

Is there anything that I can do to fix this, or is it a bug that needs to be fixed?

0 3988044 over 4 years ago

Some more clarification. I record the activity using Edge. The Connect software is smart enough to see that while I recorded the activity using Edge I also had my Vivoactive watch on at the same time so it uses the watch HR data together with the Edge data. However when the data is created to sync with other apps, or create a TCX export file, it doesn't use the watch HR data.

0 trux over 4 years ago in reply to 3988044

Did you activate the broadcasting of the HR on your Vivoactive 3, and connected it to the Edge?