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Edge 1000 no longer syncing Data

Former Member over 4 years ago

Up until yesterday my Edge 1000 automatically uploaded its data to Connect via the web. I did download the new iOs 14 to my phone, but it worked after the download. I have tried directly syncing to Connect via Bluetooth to my phone - it recognizes the Edge and the sync wheel spins, but no syncing of data. I have also connecting directly to my computer and tried the same but no syncing of data. Welcome any suggestions. Thanks.

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+1 seilogramp over 4 years ago

If it looks like it's syncing yet you're seeing no data on your Garmin Connect account (Web or mobile app), consider the possibility that you've logged in with a different Garmin user account. See this support document - Data is Missing from My Garmin Account After Syncing. this happens most often with you reinstall the software and then login with a different account

Also, download Garmin Express and set it up per the manual for your Edge 1000. Again, make sure you login to Garmin Express with the correct account.

0 Former Member over 4 years ago in reply to seilogramp

Thanks for the tips. I got all synced back up - removed the Edge from Connect, loaded Garmin Express again, added the Edge and then it synced - both via BT/phone AND via the USB on the computer - all back to normal. I also tried a different USB into the computer which might or might not have contributed to the solution - perhaps too many variables at once, but something for others to consider. Thanks again.