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Steps recorded on watch not correct on Garmin Connect.

KatySSS
over 4 years ago

Watch is showing steps target met each day (which is correct) - until today's sync so was Garmin Connect - today's sync has wiped out all steps for Sunday, and an apparently random amount have been removed from Monday and Friday's step totals.   Heart rate and sleep data has also gone completely for Sunday.

Friday's steps total had definitely synced correctly previously and is now wrong.  I think Sunday's data was also correct yesterday before the re-sync today.  It's still showing correctly on the watch but Connect appears buggered!

Am somewhat annoyed as it's wiped out a 150 days + steps goal streak.    Is there any servicing issue with Garmin Connect that could fix this before the data drops off the watch???

  • 0 over 4 years ago in reply to Sarah

    The audit is just for syncing on the phone. It does not tell anything about the importing in GC Web. After the import, did the number of steps change correctly on the dashbord of the web Connect? 

  • 0 over 4 years ago in reply to trux

    The dashbord has always been correct its the reporting thats wrong 

  • 0 over 4 years ago in reply to Sarah
    Sarah said:
    The dashbord has always been correct its the reporting thats wrong

    I spoke about the dashboard on GC web, not on the mobile app. Both, the Steps on the web dashbord, and the mobile app Steps report, show steps synced to the server, while the Steps card on the My Day screen of the phone app shows just unsynced live data.

  • 0 over 4 years ago in reply to trux

    My steps are only correct on my dasboard on my web connect if i attach my watch other wise it shows 0 like my mobile connect reports and calendar

  • 0 over 4 years ago in reply to Sarah

    In that case, I would remove the device again from the GC Mobile app, from GC Web acount, and from Garmin Express, Then I'd perform Master Reset of the watch (look the procedure for the model of your watch in the manual or on the web - it differs from model to model, so I cannot give you an universal advice). Once reset, pair it again with Garmin Connect Mobile using your original GC account, add it to Garmin Express using the same account, and test again. Do not skip any steps, or the order of them. No need for reinstalling the apps. 

  • 0 over 4 years ago in reply to trux

    Thabk you this seems to have worked. Thank you for all the help on this. It is gteatly appriciated.